• For small to medium size items we ship domestically and internationally via DHL. For bigger furniture domestically we ship via FedEx and DHL.
• Please allow 2-3 business days not including holidays and weekends for us to process and ship your orders.
• Customers are responsible for all shipping fees including exchange shipping fees and international importation taxes and duties.
• Any delays with the customer's country regarding customs is not under any circumstance under our control. Customs delays can occur in various countries.
• In the event the order was returned back to us because of incorrect address, we will email the customer and re-charge the shipping fee in a new invoice for re-shipment.
• We are not liable if the items have arrived damaged and it were mishandled by the shipping companies. Please contact us before placing an order about acquiring shipping insurance on your order. If you do not include insurance in our order, we are not liable.
DHL SHIPPING RATES
Rest of the World:
• These shipping rates don't apply to large furniture. Large furniture can only be bought inside Switzerland and are generally shipped for free with Fedex or DHL.